Service Center Manager - HW Maintenance

Confidential Company - Nasr City, Cairo

Applicants for
1 open position
Experience Needed:
5 to 8 years
Career Level:
Job Type:
Full Time
1 open position
About the Job
  • Responsible for cost assessment for all maintenance issues regarding contracts, spare part according to estimating profit and setting sales margin
  • Managing technical team and setting team work plan for each member and take actions regarding their performance·
  • Working on developing work cycle in the maintenance department and setting accurate work flow
  • Set a short term and long term work plan for technician tasks and follow up the implementation of their tasks and update it continuously if needed.
  • Setting technical team salaries and set a compensation system for them that includes estimating their semi-annual and annul bonuses regarding their successful completion of contract supervision tasks.
  • Selecting good technical calibers and work to improve their technical and personal skills·
  • Working to enlarge old maintenance contracts annually through opening new channels with old customers·
  • Working on opening new channels whether by taking per calls or maintenance services contracts through enriching and strengthen good relationship with them.
  • Working to achieve department annual target
  • Solve any internal departmental problems relating to technical team and external problems with customers and finding solutions and alternatives for any occurred problems
  • Follow up contracts service and any required spare parts or technical components to be purchased for current contracts.·
  • Follow up all technical reports and contracts cost analysis reports done by purchasing and administrative assistant·
  • Find ways to reduce costs without affecting the overall customer experience·
  • Making a semiannual evaluation for team performance and fill in appraisal forms and set a meeting with them to discuss it to inform them with the result to avoid any weak points and develop better work plan
  • Taking any managerial decisions for any critical problems that may occur in maintenance department whether internally or externally
Job Requirements
  • Excellent communication and customer service skills.
  • Excellent task organizing and time management skills.
  • Strong personality and Work under stress.
  • Problem-solving skills and flexibility skills.
  • Strong managerial skills.