Telesales Executive

DHL Express Egypt - Sheraton, Cairo

Applicants for
1 open position
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, Commission
1 open position
About the Job
  • Responsible for work processes that affect success of own role and have a moderate impact on the performance of the department.
  • Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business.
  • Act as Tele Sales customers’ main contact for DHL.
  • Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
  • Open new accounts and ensure they trade profitably.
  • Act as Tele Sales customers’ main contact for DHL, responding and satisfying their sales and post sales requirements.
  • Build a strong client relationship to ensure that the account performs and grows to its maximum potential.
  • Manage a portfolio of customers via telephone.
  • Liaise closely with Sales Channels
  • Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.
  • Adhere to regional standards on profit margins and discount guidelines.
  • Any deviation from the tariffs requires management agreement Work under limited supervision with periodic review.
  • Use independent judgment and determine the best course of action through the interpretation of policies and procedures.
  • May provide general guidance/direction, training, and technical assistance to lower level service, production, and support personnel
  • Senior service, production, or support roles highly experienced in the area of responsibility.
  • Performs all of the standard and some specialized more complex aspects of the function.
Job Requirements
  • 2-4 years of experience in related area of responsibility.
  • Bachelor degree in Business administration or other related field.
  • Fluent English language.
  • Excellent communication skills.
  • Thorough knowledge of tasks and responsibilities.
  • Effectively applies skills in accomplishing tasks.
About this Company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 315,000 employees, we provide solutions for an almost infinite number of logistics needs.

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