Microsoft Unified Communications Expert

Orange Business Services - Nasr City, Cairo

Applicants for
1 open position
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

Job Purpose:

Provide a second level of support for MS unified communication products which OBS offers to International/French customers, helping in enhancing the ITSM by achieving customer satisfaction & the agreed quality targets (SLAs) while keeping operation costs within budget.

Key Tasks and Responsibilities:

  • Incident Management: Trouble-shooting and diagnosing problems in existing network structures and/or customer servers leading to effective and efficient problem resolution in order to meet requirements of Service Level Agreements and contractual commitments to customer.
  • Change Management: Validating and applying changes to server, application configuration or architecture, as requested by the customer or by Engineering team.
  • Pro-active Management: Performing pro-active service maintenance actions to maintain service availability and reduce risk.
  • Other Tasks: When required, participating to migrations/upgrades and provide technical support as Subject Matter Expert for Orange's Managed Unified Communications service for external customers
  • Participating in new customers implementations.
Job Requirements

Skill Profile:

  • Bachelor’s degree in telecommunications or Computer Engineering
  • Demonstrating skills in Windows Server 2008/2012 , Active Directory, DNS, Exchange 2010/2013, SharePoint 2010/2013, FIM/MIM.
  • Technical certification in Exchange 2013/2016 or Lync 2013/Skype For Business 2015 (MCSE)
  • Experience of 2-4 years of installing/maintaining and Troubleshooting Skype for business servers and complex design.
  • Understanding of Network LAN/WAN technology and topology including Lync protocols of (SIP and HTTPS).
  • Customer service oriented
  • Proactive approach
  • Good interpersonal and communication skills.
  • Team player
  • Able to work under pressure
  • Flexibility
  • Ready to participate in on call activity
  • Ready to participate in 24x7 or extended hours roaster if required
  • Able to learn new technologies
  • Fluent in both spoken and written English.
  • French Language is a plus
About this Company

We are making business life easier, every day and all around the world As a global IT and communications services provider, Orange Business Services helps companies collaborate more effectively, operate more efficiently and engage better with their customers – connecting their... (More)

See all Careers and Jobs at Orange Business Services