Order Operations Specialist

Confidential Company - Sheikh Zayed, Giza

Applicants for
1 open position
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
8,000 to 10,000 EGP per month
1 open position
About the Job

Required for multinational leading company:

  • Handle and respond to customer inquiries concerning products.
  • Processing customer orders in SAP system after checking the pricing and ensure timely and accurate invoices are in place.
  • Ensure timely communications with our (3rd party suppliers ) to ensure orders delivery on time.
  • Follow up on customer open orders ,checking products availability for full order delivery.
  • Processing customer returns as per the returns policy.
  • Coordinate with the responsible collector(s) to ensure the invoices are delivered on time to the customers.
  • Attend and resolve the disputed invoices on time and communicate the new amended invoices to the related collector(s) and customers.
Job Requirements
  • 2 to 3 years related experience in customer service on pharmaceutical ,medical care
  • FMCG or industrial companies.
  • Experience on handling different customer segments.
  • Excellent communication skills.
  • SAP user is preferred.
  • Good knowledge on excel is advantage.
  • Multinational experience is advantage.
  • Fluency in English is preferred.