Operations Specialist

• Negotiating rates with worldwide agents and carriers.
• Quoting to customers the offer and following up with them to meet demand and minimize costs & to increase Co. profit share.
• Make reservation between our company, shipping Line, and agents.
• Follow up and review BLs drafts and any additional docs.
• Follow up with tracker & trucking process.
• Manage and follow the customs clearance process activities.
• Responsible for all shipments processes and documentation.
• Make all reports and details involved for shipments.
• Follow up all opened operations, and check about the arrival date for the shipment with shipping line and send arrival notice to the customer.
• Prepare all documents to our customers and deliver to them.
• Update the status of the shipment on the report and keep the client and sales department updated.
• Send a daily and weekly operation report to the responsible Manager.
• Follow up the carrier’s invoices and compare it with our agreed rates.
• Issue payment requests to the accounting department attached with related invoices.
• Receive shipment original documents.

Specific Tasks:

• Securing Space and Booking: Obtaining booking confirmations, securing space on vessels, and booking with agents/shipping lines. 
• Follow Up and Tracking: Following up on loading, sailing, and confirming BLs with customers. 
• Documentation: Preparing and handling shipping documents, including bills of lading and invoices. 
• Rate Negotiation: Negotiating the best rates from agents and shipping lines. 
• Customer Communication: Notifying consignees of freight arrival and arranging delivery. 
• Relationship Management: Developing and maintaining relationships with carriers, suppliers, and customers.