Operations Specialist
Incision -
Cairo, Egypt
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Job Description
About Incision
At Incision , our mission is to revolutionize surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing expertise through our award-winning e-learning platform, featuring 2D & 3D modules, augmented reality, and virtual reality applications.
Our Core Values
- Impact & Excellence: we strive for innovation and excellence in surgical education
- Learn, Grow, and Share: knowledge should be shared, and we help each other thrive
- Teamwork Unleashed: we support, challenge, and celebrate each other’s success
Your role:
- Deliver high-quality service across multiple support platforms.
- Dive deep into customer problems, building the entire history of customer contacts, to determine root causes.
- Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
- Effectively communicate with the customers by adjusting the communication style of the audience.
- Document the Customer Success Activities to conduct data for our partners.
- Create and document new processes to efficiently handle escalations.
- Create solid reporting material to be delivered in a timely manner when needed.
- Serve as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, adherence to company policies, and a commitment to excellent customer service.
- Successfully complete approved special projects as assigned.
- Participates in the development and distribution of accreditation best practices.
- Provide a regular report to leadership on the status of the accreditation process.
Job Requirements
What You Bring
- Business background preferred.
- Minimum 1 Year of Experience experience in a similar role.
- Excellent English both spoken and written.
- Very good reading comprehension and writing skills.
- High proficiency using Microsoft Office.
- Must be able to connect what users are asking for with answers to their true issues.
- Ability to troubleshoot problems and find speedy resolutions.
- Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
- Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
- 5 working days/2 days off.
What We Offer
- Make a Real Impact: help revolutionize surgical education worldwide!
- International Team: join a diverse crew with 10+ nationalities.
- Learning & Development: access training, courses, and growth opportunities.
- Hybrid Work Model: flexibility to work remotely.
- Career Growth: expand your skills in a fast-paced, innovative environment.
- Top-Notch Equipment: choose between Apple or Microsoft laptop, plus office monitor & tools.
- Inspiring Team: collaborate with medical professionals and cutting-edge innovators.!
- Team & Social Events: regular gatherings to connect, learn, and have fun.
- Competitive Salary: get rewarded for your skills and expertise.
- Travel Allowance: support for commuting costs.
- Mental Health Support: access well-being resources through OpenUp.
- Casual Scale-Up Environment: work in a dynamic, fun, and inspiring atmosphere!
- Diverse & Inclusive Workplace: be part of an open-minded, supportive culture where everyone is valued.
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