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Operations Specialist

Incision
Cairo, Egypt
Incision logo

Operations Specialist

Cairo, Egyptposted 21 days ago
42Applicants for1 open position
  • 8Viewed
  • 0In Consideration
  • 1Not Selected

Job Details

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Job Description

About Incision


At Incision , our mission is to revolutionize surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing expertise through our award-winning e-learning platform, featuring 2D & 3D modules, augmented reality, and virtual reality applications.

 

Our Core Values

  • Impact & Excellence: we strive for innovation and excellence in surgical education
  • Learn, Grow, and Share: knowledge should be shared, and we help each other thrive
  • Teamwork Unleashed: we support, challenge, and celebrate each other’s success

 

Your role:

  • Deliver high-quality service across multiple support platforms.
  • Dive deep into customer problems, building the entire history of customer contacts, to determine root causes.
  • Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
  • Effectively communicate with the customers by adjusting the communication style of the audience.
  • Document the Customer Success Activities to conduct data for our partners.
  • Create and document new processes to efficiently handle escalations.
  • Create solid reporting material to be delivered in a timely manner when needed.
  • Serve as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, adherence to company policies, and a commitment to excellent customer service.
  • Successfully complete approved special projects as assigned.
  • Participates in the development and distribution of accreditation best practices.
  • Provide a regular report to leadership on the status of the accreditation process.

Job Requirements

What You Bring 

  • Business background preferred.
  • Minimum 1 Year of Experience experience in a similar role.
  • Excellent English both spoken and written. 
  • Very good reading comprehension and writing skills.
  • High proficiency using Microsoft Office.
  • Must be able to connect what users are asking for with answers to their true issues.
  • Ability to troubleshoot problems and find speedy resolutions.
  • Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
  • Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
  • 5 working days/2 days off.

 

What We Offer

  • Make a Real Impact: help revolutionize surgical education worldwide!
  • International Team: join a diverse crew with 10+ nationalities.
  • Learning & Development: access training, courses, and growth opportunities.
  • Hybrid Work Model: flexibility to work remotely.
  •  Career Growth: expand your skills in a fast-paced, innovative environment.
  •  Top-Notch Equipment: choose between Apple or Microsoft laptop, plus office monitor & tools.
  •  Inspiring Team: collaborate with medical professionals and cutting-edge innovators.!
  • Team & Social Events: regular gatherings to connect, learn, and have fun.
  •  Competitive Salary: get rewarded for your skills and expertise.
  • Travel Allowance: support for commuting costs.
  •  Mental Health Support: access well-being resources through OpenUp.
  • Casual Scale-Up Environment: work in a dynamic, fun, and inspiring atmosphere!
  •  Diverse & Inclusive Workplace: be part of an open-minded, supportive culture where everyone is valued.

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