- Experience Needed:
- 3 to 5 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
- Education Level:
- Bachelor's Degree at least
About the Job
For Nozha Language School (Cairo Ismailia Road Branch)
We are looking to hire a customer service agent
- Handle and resolve parents complaints.
- Follow up on parent interaction.
- Resolve product or service problems by clarifying the parents's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Identify and assess Parents’ needs to achieve satisfaction.
- Build sustainable relationships and trust with parent accounts through open and interactive communication.
- Handle parent complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of parent interactions, process parent accounts and file documents.
- Take the extra mile to engage parents
3 to 5 years
Bachelor's Degree at least
About this Company
As a result of expansion in various sectors such as Investment, Real estate, Education, Publishing, shipping, Tourism and IT solutions a group of companies had been established and gathered under Nozha Group umbrella, therefore Nozha Group unleashing the success of some of...
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