Customer Service Agent

Nozha Group - Obour City, Cairo

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
1 open position
About the Job

For Nozha Language School (Cairo Ismailia Road Branch)

We are looking to hire a customer service agent

Main tasks:

  • Handle and resolve parents complaints.
  • Follow up on parent interaction.
  • Resolve product or service problems by clarifying the parents's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Identify and assess Parents’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with parent accounts through open and interactive communication.
  • Handle parent complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of parent interactions, process parent accounts and file documents.
  • Take the extra mile to engage parents
Job Requirements
  • Proven customer support experience or experience as a direct client service representative(face to face) .
  • Excellent command of English language.
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
About this Company

As a result of expansion in various sectors such as Investment, Real estate, Education, Publishing, shipping, Tourism and IT solutions a group of companies had been established and gathered under Nozha Group umbrella, therefore Nozha Group unleashing the success of some of... (More)

Industry: Education
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