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Job Description
- Interpret and implement quality assurance standards and procedures
- Evaluate the adequacy of quality assurance standards
- Devise sampling procedures and directions for recording and reporting quality data
- Review the implementation and efficiency of quality and inspection systems
- Document internal audits and other quality assurance activities
- Investigate customer complaints issues
- Analyze data to identify areas for improvement in the quality system
- Develop, recommend and monitor corrective and preventive actions
Job Requirements
- Bachelor's Degree in any relevant field.
- From 1 to 2 years of experience as a Quality Auditor.
- previous experience in call center field.
- Quality inspection, auditing and testing experience.
- Very Good in English language.
- Exceptional attention to detail.
- Computer skills: Knowledge of MS Suite, in general, will be good.
- Advanced organizational skills.
- Excellent Decision-making skills
- Excellent leadership and communication skills.
