Quality Monitoring analyst (Call center /GSM)
Maadi, CairoPosted 1 year ago62Applicants for5 open positions
- 45Viewed
- 5In Consideration
- 7Not Selected
Job Details
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Job Description
- Monitor inbound &outbound calls and evaluate performance concerning the quality of service offered through all channels.
- Attend internal and external calibration sessions and align with selected attendees.
- Conduct on-time and accurate quality certifications for new hires.
- Provide coaching and training recommendations to the concerned parties.
- Prepare and issue quality reports requested from external and internal stakeholders.
- Prepare and issue calibration session reports.
- Provide on-time and accurate quality certification reports.
- Calibrate quality monitoring output between client, operation and customer satisfaction surveys.
Job Requirements
- Call Center experience is essential.
- GSM (Mobile knowledge) and Experience are a must, minimum of 6 months.
- Experience in telecommunications companies is a must.
- Bachelor's degree
- GSM Background is a MUST.
- Excellent communication skills
- V.good in English Proficiency.
- Maximum age is 35.
