CMD Analyst (Real Time Analyst)
Maadi, Cairo
CMD Analyst (Real Time Analyst)
Maadi, CairoPosted 23 days ago27Applicants for1 open position
- 10Viewed
- 0In Consideration
- 9Not Selected
Job Details
Experience Needed:
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Job Description
Key Responsibilities:
• Monitor and manage call center performance in real-time (CMD/RTA).
• Forecast, schedule, and optimize workforce resources (WFM).
• Analyze data to enhance efficiency and improve service quality.
• Generate reports and provide insights to management.
• Adapt to a 24/7 operational environment.
Job Requirements
Qualifications:
• Monitor and manage call center performance in real-time (CMD/RTA).
• Forecast, schedule, and optimize workforce resources (WFM).
• Analyze data to enhance efficiency and improve service quality.
• Generate reports and provide insights to management.
• Adapt to a 24/7 operational environment.
