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Job Description
- To receive and log all calls coming to the Help Desk.
- Responds to users requests for information and assists in problem resolution.
- Assists in coordinating the resolution of applications / software systems problems impacting production.
- Assists in resolving technical computer operations equipment problems.
- Initiates corrective action or carries out instructions to resolve system problems.
- To inform or re-route calls to concerned personnel immediately.
Job Requirements
- 2-3 years of experience