IT Technical Support (vacancy fo...
classera -
New Cairo, CairoJob Details
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Job Description
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Job Requirements
- Very good English
- certified Microsoft office 365
- experience in Officer 365 admin center
- basic IT technical support for employees
- Has “specials needs / disability services” ID/Card/Certificate
