IT technical support
Mobica -
Abu Rawash, GizaJob Details
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Job Description
- Provide technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals.
- Respond to telephone calls, emails, and personnel requests for technical support.
- Document, track, and monitor the problem to ensure a timely resolution.
- Install and configure software applications and operating systems.
- Troubleshoot network connectivity issues.
- Provide support for mobile devices such as smartphones and tablets.
- Maintain inventory of all equipment, software, and software licenses.
- Conference room technology support.
- Perform other related duties as required.
Job Requirements
Qualifications:
- Bachelor’s degree in computer science or a related technical field is preferred.
- 4 years of relevant experience in a customer-focused position involving technical knowledge of a company’s products and services.
Certifications:
- Microsoft Certified Solutions Expert (MCSE)
- Cisco Certified Network Associate (CCNA)
