IT Service Desk Specialist

cloud4rain - Giza

Applicants for
3 open positions
In Consideration
Not Selected
Experience Needed:
0 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
3 open positions
About the Job

Service Desk Handling

  • Providing single point of contact for end users regarding IT incident and requests through phone calls, online tickets.
  • Receiving, logging all interaction/ incidents and managing calls from internal staff via phone , email, and online tickets .
  • Take ownership of users’ interactions/ incidents and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
  • Escalating IT services incidents and Requests which cannot be resolved within agreed time scale to the 2nd line of support.
  • Following Up on 2nd line of support on daily basis for all pending cases
  • Delivering proactive actions to maintain high level of customer satisfaction.
  • Providing End user training if required.
  • Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Manager
  • Participating in team projects that enhance the quality or efficiency of IT support.
  • Perform technical troubleshooting and problem resolution including , Printing management ,Telephony, Client computing applications , and User and password management
Job Requirements
  • Bachelor’s degree of Computer Engineering/Computer science or its equivalent.
  • From 0-3 years of experience
  • Good qualifications in Computers / Communication Engineering
  • An ITIL qualification
  • Good command in English
About this Company

Since Cloud4Rain launched their services and products we managed to win a remarkable market share and offer our support and knowhow to pioneer clients in different fields in the business environment. Cloud4Rain is considered a success story and a role model which others can... (More)

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