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Job Description
Account Support Manager (ASM)
Is responsible for developing and maintaining a strong relationship with their designated customer(s). S/he is the technical reference for customers in planning service improvements.
- Acts as the technical reference for customers.
- Manages the actual service level compared with SLA targets. Retains customer contract renewals.
- Reference for the customer and for the support team assigned
- Communicates with customer on an ongoing basis on all aspects of service support
- Understands the Customers key performance indicators and IT objectives in support of their business objectives
- Conducts Operational Reviews and Presentation on a monthly basis.
- Leads and owns the resolution of all technical escalations
Job Requirements
Knowledge and Skills Required:
- Demonstrates an in-depth understanding of operational policies, processes and methodologies applicable to project management. Speaks with authority to most layers of depth related to Operational methods. Educational
- Bachelor or associates degree in Engineering relevant from reputable University in Electrical, Mechanical.
