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Job Description
- Operates as the point of contact for assigned customers
- Develops and maintains long-term relationships with accounts
- Makes sure clients receive requested services in a timely fashion
- Communicates client needs and demands to employer company
- Forecasts and tracks client account metrics
- Coordinate with staff members working on the same account to ensure consistent service
- Keep records of client transactions
- Build and maintain strong, long-lasting client relationships
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with new and existing clients and/or identify areas of improvement to meet sales quotas
- Prepare reports on account status
- Assist with challenging client requests or issue escalations as needed
- Experience delivering client-focused solutions to customer needs
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Monitor and analyze customer’s usage of our product
- Liaise between the customer and internal teams
Job Requirements
- BA/BS degree in Medicine Field and Engineering.
- Fluent in English (Read, Write and speak).
- Must have a car.
- Ability to travel inside Egypt.
- Client-Focused Solutions Experience.
- Project Management Skills.
- Ability to Communicate Client Needs with Staff.
- Talent for Influencing Client Management.
- Ability to Manage Multiple Projects and Relationships Simultaneously.
- Negotiation, Listening, Communication, Presentation, Time Management Skills
- Self-motivated and able to thrive in a results-driven environment
- Keen attention to detail and adherence to deadlines
- Expert at Microsoft Office Suite.