Spanish Speaking Customer Service Agent
Cairo, EgyptPosted 2 months ago12Applicants for3 open positions
- 10Viewed
- 1In Consideration
- 0Not Selected
Job Details
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Job Description
Job Description:
We are seeking a Bilingual Customer Service & Patient Relations Specialist to assist patients and healthcare providers with inquiries related to medical billing, insurance claims, and general support. The ideal candidate is fluent in Spanish and English, has excellent communication skills, and is comfortable handling patient interactions with empathy and professionalism.
Responsibilities:
- Provide customer support in both Spanish and English via phone, email, and chat
- Assist patients with insurance verifications, billing inquiries, and claim status updates
- Communicate with healthcare providers, insurance companies, and billing teams
- Maintain accurate records and update patient accounts as needed
- Ensure compliance with HIPAA regulations and company policies
- Resolve patient concerns with professionalism and a customer-first approach
Job Requirements
Requirements:
- Fluent in Spanish and English (spoken and written)
- Prior experience in customer service, patient relations, or medical billing preferred
- Strong communication and problem-solving skills
- Ability to multitask and stay organized in a fast-paced environment
- Familiarity with medical billing, insurance processes, or healthcare systems is a plus
