Telesales Specialist

EpsilonAI -
Nasr City, Cairo

EpsilonAI -
Nasr City, CairoPosted 1 month ago

33Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

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Receiving and processing customer requests
Answering calls from Customers
the successful candidate should be able to handle all customers inquiries received timely and professionally
Conduct outbound calls to potential customers to introduce products/services and close sales deals
Ensure customers satisfaction
Meet or exceed sales targets and quotas regularly.
Greet and welcome customers as soon as they arrive at the showroom (decency is needed)
Register all data related to the customers as per the template Understand the needs of customers and direct them to the appropriate person sales/customer service
Collect survey data of the customers at the showroom included in the survey form
Raise alarm if any survey gives an indication of customer dissatisfaction and make sure that it is directed to the right channels
Manage the full sales cycle, from initial contact through closing, ensuring customer satisfaction throughout
Manage agendas/appointments etc. for the upper management
answer, screen, and forward incoming phone/ mobile calls
Create and update records and databases with personnel, financial and other data
Provide accurate information in person and via phone
Receive, sort, and distribute daily mails, deliveries (if any)
Ensure reception area is tidy and presentable with all necessary materials
Able to analyze the data collected through the reception

Nasr City Branch

Daily 8 work hours.

Excellent English language
Proven experience in sales or telesales, preferably within the education, training, or tech sector
Proven track record of successfully meeting sales quota preferably over the phone
Ability to learn about products and services and describe/explain them to prospects
Cool-tempered and able to handle rejection
outstanding communication and interpersonal abilities
Exceptional negotiation skills with the ability to resolve issues and address complaints
Good command of using MS Office and CRM
Experience using CRM systems to track and manage sales activities
Understanding customers' needs and identifying their problems.
Familiarity with AI, software, or tech-related training programs is an advantage.