Skills And Tools:
A Telesales operations manager is needed for a DME American call center company, Will be responsible for:
- Planning the day-to-day running of and the actis of a team of Telesals
- Work with the OBU Manager in identifying trends and establishing the department’s goals.
- Present reports and analyze OBU data to improve processes and performance.
- Consistently evaluate the performance of telesales representatives, ensure discipline and
corrective actions where necessary.
- Provide leadership for telesales Agents by actively engaging and supporting them to ensure
- To drive achievement of service and sales targets, SLA’s and KPIs at the Center continually.
- To ensure the use of Telephone to achieve effective coverage to the assigned outlets and to
sell all our products/services to them, thereby increasing our coverage of the market and
achieving customer-centric objectives.
- Guide Telesales representatives through difficult calls or issues, diffusing angry customers
and handling issues that cannot be fielded by telesales representatives.
- Leading team meetings, developing presentations and talks to motivate and educate telesales
representatives and supervisors.
- Work with OBU Manager to carry out regular evaluation /assessment and develop a culture
where training and development are part of the team, identifying actions and working with
trainers to ensure the skills and knowledge are developed effectively.
- Work closely with the Marketing Department to create and assist in promotional material.
- Preparing and updating effective daily call plans for productive customer relationship
- Work closely with the various sales team to ensure that customers are happy and satisfied at
all times by providing prompt feedback from customers with a view to proffering solutions
to their challenges.
- Monitor all calls to ensure that due process and quality standards are adhered to and
intervene/correct where necessary.
- Submit regular reports to management and seek new ideas and strategies to improve
performance at the Department.
- Identifying and instilling best practices, processes, systems and recommending continuous
improvement ideas for the Department.
- Regularly Reports weekly team activities to OBU Manager & Sales Manager.
- Regular follow-through on all sales orders generated by TSRs for prompt delivery to
- He should have perfect sales skills and fluent 1 speaker he will put teams strategies and monitor performance and make analysis and appraisals for the teams and put KpiS and report to operations manager
- Fluent English speaker is a must, Telesales experience in American call center and DME is preferrable, sales techniques and coaching and sales inductions
- Basic package and very high commissions and profit share
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