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Telesales Operations Manager (Am...

Outsourcing Skill
Maadi, Cairo

Telesales Operations Manager (American Call Center)

Maadi, CairoPosted 30 days ago
49Applicants for1 open position
  • 9Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

A Telesales operations manager is needed for a DME American call center company, Will be responsible for:

  • Planning the day-to-day running of and the actis of a team of Telesals
  • Work with the OBU Manager in identifying trends and establishing the department’s goals.
  • Present reports and analyze OBU data to improve processes and performance.
  • Consistently evaluate the performance of telesales representatives, ensure discipline and
    corrective actions where necessary.
  • Provide leadership for telesales Agents by actively engaging and supporting them to ensure
    better performance.
  • To drive achievement of service and sales targets, SLA’s and KPIs at the Center continually.
  • To ensure the use of Telephone to achieve effective coverage to the assigned outlets and to
    sell all our products/services to them, thereby increasing our coverage of the market and
    achieving customer-centric objectives.
  • Guide Telesales representatives through difficult calls or issues, diffusing angry customers
    and handling issues that cannot be fielded by telesales representatives.
  • Leading team meetings, developing presentations and talks to motivate and educate telesales
    representatives and supervisors.
  • Work with OBU Manager to carry out regular evaluation /assessment and develop a culture
    where training and development are part of the team, identifying actions and working with
    trainers to ensure the skills and knowledge are developed effectively.
  • Work closely with the Marketing Department to create and assist in promotional material.
  • Preparing and updating effective daily call plans for productive customer relationship
  • Work closely with the various sales team to ensure that customers are happy and satisfied at
    all times by providing prompt feedback from customers with a view to proffering solutions
    to their challenges.
  • Monitor all calls to ensure that due process and quality standards are adhered to and
    intervene/correct where necessary.
  • Submit regular reports to management and seek new ideas and strategies to improve
    performance at the Department.
  • Identifying and instilling best practices, processes, systems and recommending continuous
    improvement ideas for the Department.
  • Regularly Reports weekly team activities to OBU Manager & Sales Manager.
  • Regular follow-through on all sales orders generated by TSRs for prompt delivery to

Job Requirements

  • He should have perfect sales skills and fluent 1 speaker he will put teams strategies and monitor performance and make analysis and appraisals for the teams and put KpiS and report to operations manager
  • Fluent English speaker is a must, Telesales experience in American call center and DME is preferrable, sales techniques and coaching and sales inductions
  • Basic package and very high commissions and profit share

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