Access insights about COVID 19 impact on employment and youth employability in Egypt.
Download Report
Browse Jobs
LoginJoin NowEmployer?

Telesales Operations Manager (Am...

Outsourcing Skill
Maadi, Cairo

Telesales Operations Manager (American Call Center)

Maadi, CairoPosted 30 days ago
49Applicants for1 open position
  • 9Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

A Telesales operations manager is needed for a DME American call center company, Will be responsible for:

  • Planning the day-to-day running of and the actis of a team of Telesals
    Representatives
  • Work with the OBU Manager in identifying trends and establishing the department’s goals.
  • Present reports and analyze OBU data to improve processes and performance.
  • Consistently evaluate the performance of telesales representatives, ensure discipline and
    corrective actions where necessary.
  • Provide leadership for telesales Agents by actively engaging and supporting them to ensure
    better performance.
  • To drive achievement of service and sales targets, SLA’s and KPIs at the Center continually.
  • To ensure the use of Telephone to achieve effective coverage to the assigned outlets and to
    sell all our products/services to them, thereby increasing our coverage of the market and
    achieving customer-centric objectives.
  • Guide Telesales representatives through difficult calls or issues, diffusing angry customers
    and handling issues that cannot be fielded by telesales representatives.
  • Leading team meetings, developing presentations and talks to motivate and educate telesales
    representatives and supervisors.
  • Work with OBU Manager to carry out regular evaluation /assessment and develop a culture
    where training and development are part of the team, identifying actions and working with
    trainers to ensure the skills and knowledge are developed effectively.
  • Work closely with the Marketing Department to create and assist in promotional material.
  • Preparing and updating effective daily call plans for productive customer relationship
    management.
  • Work closely with the various sales team to ensure that customers are happy and satisfied at
    all times by providing prompt feedback from customers with a view to proffering solutions
    to their challenges.
  • Monitor all calls to ensure that due process and quality standards are adhered to and
    intervene/correct where necessary.
  • Submit regular reports to management and seek new ideas and strategies to improve
    performance at the Department.
  • Identifying and instilling best practices, processes, systems and recommending continuous
    improvement ideas for the Department.
  • Regularly Reports weekly team activities to OBU Manager & Sales Manager.
  • Regular follow-through on all sales orders generated by TSRs for prompt delivery to
    customers.

Job Requirements

  • He should have perfect sales skills and fluent 1 speaker he will put teams strategies and monitor performance and make analysis and appraisals for the teams and put KpiS and report to operations manager
  • Fluent English speaker is a must, Telesales experience in American call center and DME is preferrable, sales techniques and coaching and sales inductions
  • Basic package and very high commissions and profit share

Featured Jobs

Similar Jobs

Search other opportunities
Loading interface...
JobsCustomer Service/SupportTelesales Operations Manager (American C...