Browse Jobs
For Employers
Post JobLog inGet Started

Call Center Agent

El-Deeb Auto
Cairo, Egypt
Posted 4 years ago
84Applicants for1 open position
  • 75Viewed
  • 18In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Answer all incoming and outgoing calls of the call center to respond to customers’ requests and achieve customer satisfaction.
  • Provide follow up, occasional campaigns, and call backs blended with normal inbound calls to solve customer complaints.
  • Investigate all inquiries, requests, and complaints received via all channels available to validate and escalate customer problems.
  • Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
  • Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company's products and services.
  • Work on achieving its own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.
  • Use available learning methods and tools to develop own skills.
  • Use the available tools and systems to document customer requests and to provide the correct information and services.

Job Requirements

  • Gender:- preferred Female.
  • Experience: 3-5 years ( preferred experience in the same field ).
  • Location:- maadi.
  • Working hours:- (8:30 Am to 4:30 PM).
  • Day off:- Friday

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCall Center Agent