Customer Service
EL KHETA -
San Stefano, Alexandria
Customer Service
EL KHETA -
San Stefano, AlexandriaPosted 13 hours ago27Applicants for15 open positions
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Internship Details
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Internship Description
- Manage large number of customers calls in addition to messages and comments on company’s different social media platforms
- Take the extra mile to engage customers and help generate sales leads
- Identify and assess customers’ needs to achieve highest level of customer satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide customers with accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints and provide appropriate solutions and alternatives in a timely manner.
- Communicating customers complaints to the right department and following up to ensure resolution.
- Keep records of customer interactions, complaints and surveys.
- Follow communication procedures, guidelines and policies.
Internship Requirements
- Fresh Grads Only.
- Excellent communication skills.
- Attention to details.
- Flexibility.
- Familiar with Google Products.
