Real Estate Customer Service Spe...
Smouha, Alexandria
Real Estate Customer Service Specialist
Smouha, AlexandriaPosted 44 minutes ago1 open position
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Job Description
- Provide information and support to customers, addressing their inquiries and concerns in a timely manner.
- Actively listen to customer complaints and work collaboratively to resolve issues,
- Work closely with the engineering department to facilitate the completion of customer requests and modifications.
- Prepare monthly reports on customer issues and challenges, providing insights for continuous improvement.
- Implement creative ideas to enhance customer loyalty and satisfaction, including loyalty programs.
- Utilize customer data to identify trends and opportunities for improvement in service delivery.
- Collaborate with various departments to ensure a unified approach to customer service.
Job Requirements
- Bachelor’s degree in a relevant field or equivalent experience.
- Minimum 2 years of experience in customer service.
- Experience in real estate is Prefered.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and CRM.
- Ability to manage time effectively and prioritize tasks.
- Problem-solving and negotiation skills.
- Ability to work collaboratively in a team environment.
