We are looking for a Quality assurance Specialist to join a leading group of companies in the Tourism Industry.

Job Brief:

Ensure that company quality standards are observed.
Address and discuss issues and proposed solutions with superiors
Document quality assurance activities and create audit reports
Make recommendations for improvement
Create training materials and operating manuals
Sending daily, weekly, and monthly QA reports to the Head of the QA Management.
Quality Assurance Specialist/ Manager is implemented in all services provided to our customers, starting from their arrival at the airports, throughout their journey, and until their departure.
We ensure that the Tour leaders, Tour guides, and Drivers carry out their duties correctly and deliver the highest quality of service, following the established quality standards and agreed-upon conditions.
We conduct regular visits to Airports, Bazars, Visit stops, and restaurants that cater to our customers, ensuring the quality of service and the satisfaction of customers with the food and service.
We verify that the restaurants provide the best service to our customers and ensure the cleanliness of the premises and staff.
We verify that all Tour leaders, Tour guides, and Drivers adhere to the company's official dress code at all times when accompanying our customers.
We also ensure the cleanliness of tourist vehicles and that all agreed-upon services are available in the vehicle as per the customers' expectations.

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