Recreation Manager

Program Development & Management:

Design, implement, and continuously evaluate a comprehensive and varied recreation program tailored to the demographics of the resort's guests (e.g., families, couples, international tourists).

Include activities such as water sports (snorkeling, diving support, aqua aerobics), beach games, pool activities, fitness classes, children's programs, evening entertainment (shows, live music, themed nights), cultural activities, and excursions.

Develop weekly and daily activity schedules, ensuring variety, balance, and appropriate timing.

Proactively seek new ideas and trends in leisure and entertainment to keep programs fresh and exciting.

Monitor guest participation and feedback to adjust and improve programs.

Team Leadership & Management:

Recruit, train, mentor, and supervise a team of recreation staff, animators, and activity coordinators.

Conduct regular performance reviews, provide constructive feedback, and identify development opportunities.

Foster a positive, energetic, and guest-focused work environment.

Ensure all staff are well-versed in activity protocols, safety procedures, and guest service standards.

Manage staff scheduling, breaks, and leave to ensure adequate coverage.

Guest Experience & Satisfaction:

Actively engage with guests to promote activities, gather feedback, and address concerns.

Ensure all recreation areas and equipment are clean, well-maintained, and safe for use.

Promote a welcoming and inclusive atmosphere for all guests.

Handle guest complaints and challenging situations professionally and effectively.

Collaborate with other departments (e.g., F&B, Front Office, Housekeeping, Engineering) to ensure seamless guest experiences.

Safety & Compliance:

Establish and enforce strict safety guidelines and procedures for all recreational activities and equipment, particularly for water-based activities.

Ensure all staff are trained in first aid, CPR, and emergency procedures relevant to their roles.

Conduct regular safety inspections of equipment and facilities.

Ensure compliance with local health, safety, and environmental regulations.

Maintain accurate records of incidents and accidents.

Budget & Resource Management:

Manage the recreation department's budget, including forecasting, expense tracking, and cost control.

Oversee the procurement, inventory, and maintenance of recreation equipment and supplies.

Identify opportunities for revenue generation through paid activities or special events.

Marketing & Promotion:

Work with the marketing and guest relations teams to effectively promote recreation programs and events to guests through various channels (e.g., in-room information, digital screens, social media, welcome briefings).

Ensure all promotional materials are accurate, appealing, and regularly updated.

Administrative & Reporting:

Prepare regular reports on activity participation, guest feedback, budget performance, and team performance.

Maintain accurate records of staff training, certifications, and attendance.

Attend management meetings and contribute to overall resort strategy.