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Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS - Internal Firm Services - OtherManagement LevelManagerJob Description & SummaryThe Procurement Service Tower Manager is responsible for managing the day-to-day operations for the Tower by collaborating with various teams to ensure streamlined project delivery, and continuous learning and improvementYou will be working in the PwC Delivery Centre as part of a PwC team providing procurement services for PwC clients.Job SummaryThe Procurement Service Tower Manager is responsible for managing the day-to-day operations for the Tower by collaborating with various teams to ensure streamlined project delivery, and continuous learning and improvementYou will be working in the PwC Delivery Centre as part of a PwC team providing procurement services for PwC clients.Roles And ResponsibilitiesDaily tasks and delivery expectation Team ManagementManagement of the team’s performance, SLAs and KPIsManage both PwC and client stakeholders Promote and improve stakeholders Net Promoter Scope (NPS)Boost skills and competency development of procurement teamLead transformation of service deliveryOperations ManagementOversee all elements of operational delivery of clients’ procurement processesDevelop procurement strategies inline with developed procurement planManage contract negotiations and awarding processesReview procurement team’s transaction ensuring integrity and compliance with procurement policy and practicesApprove and monitor transactionsAnalyze existing contracts effectiveness and monitor contract complianceIdentify potential spend leakageEmbed understanding of the market’s supply chain dynamics and associated risks within client deliveryBuild rapport and manage cross-functional teamingEstablish and maintain relationship with strategic suppliersProcess EnhancementExpected Skills:Specific Learned Abilities Or Technical SkillsCreation and improvement of best-practice based processesManagement and optimization of business processesIdentify and realize effective cost reduction opportunitiesOptimization and management of procurement systemsReporting:Periodical reporting of the team’s and service performance , KPIs and SLAsKnowledge of end to end procurement process, including supplier relationship managementData analysis and data-driven procurement decisionsKnowledge of techniques and processes of strategic sourcingAbility to make data-driven procurement decisions.Commitment to ethical and sustainable procurement practicesStrong negotiation skillsE-procurement solutions knowledge.Expected CompetenciesValues, behaviors & attitudeStrong leadership skillsProject managementStrategic mindset Stakeholder managementAbility to influenceCommunicate with impact Project managementResults drivenDrive organizational excellenceRequired Language SkillsProficient in written and spoken English. Arabic is a plusMinimum Education And Specific QualificationBachelor’s Degree in business, supply chain management, procurementMaster’s Degree in Engineering, Business Management / Administration or equivalent from an accredited university is a plusCertifications in relevant fields (e.g. PMP or equivalent) would be advantageousMinimum Years Experience RequiredMinimum 7 years of professional experience, ideally having worked with a diverse portfolio of people, process and technology with a leading firm, preferably in the Middle East regionAdditional Application InstructionsNAEducation (if blank, degree and/or field of study not specified)Degrees/Field Of Study RequiredDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 25 more}Desired Languages (If blank, desired languages not specified)Travel RequirementsUp to 100%Available for Work Visa Sponsorship?NoGovernment Clearance Required?NoJob Posting End Date
