LS
linda saifeldin
Parts Sales Supervisor at Dal Motors Co. Ltd
United Arab EmiratesWork Experience
Dal Motors Co. Ltd
May 2013 - Present -12 yrs, 1 month
United Arab Emirates
- Job Details:Direct and monitor the sales team within the parts department for workshops and walk-in customers. Assign daily tasks and oversee staff performance. Follow up on the implementation of sales plans and achieving monthly and annual targets. Analyze sales reports and take action to improve results. Ensure high-quality customer service is delivered. Handle complaints and issues, providing effective solutions. Monitor the availability of spare parts and prevent shortages. Coordinate with the warehouse to ensure accurate inventory and stock updates. Order spare parts from local or international suppliers. Track delivery schedules and ensure quality standards are met. Study the market and competitors to identify opportunities and challenges. Provide reports to management on market trends and customer needs. Train staff on new products and sales systems. Develop team skills and improve overall efficiency.
Parts Adviser and Senior Parts Sales Advisor
Dal Motors Co. Ltd
May 2003 - May 2013 -10 yrs
United Arab Emirates
- Job Details:Ask questions and record customer requests without delay. Receive customer inquiries, assist the customers in selecting required parts. Provide technicians with types and part numbers. Make quotations according to the workshop’s technicians' inceptions and diagnoses. Collect accurate symptoms of complaints from the customer for quick resolutions at workshop. Check the spare parts availability. Obtain customer’s approval of extensions of repair orders and provide this information to the workshop level. Create transfer request for non-available parts from other branches and ordering as required. Follow up on parts back-order so that customers receive timely information on the status of backordered parts and ensure that such parts are delivered to the customer on the promised date.
Education
Bachelor's Degree in Agricultural Engineering
University of DongolaJan 1995 - Jan 2002 - 7 yr
Skills
- Spare parts sales & inventory
- Warehouse & stock management
- Supplier & vendor coordination
- Team Leadership & Supervision
- customer relationship management
- ERP & inventory software (SAP, Oracle)
- Sales reporting & forecasting
- technical product knowledge
- Order processing & fulfillment
- After-sales support
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Languages
Arabic
FluentEnglish
Intermediate