lina Moustafa Youness

Logistics operation & CR ManagerFull Time

Operational and implementation Electronics & Key Account ManagerFull Time

• Job Details:• Receiving Customer shipping orders and handling shipments routing from origins to the destination, plus following up on custom clearance processes till delivery to warehouse. • Being focal point to Global Customers attend meetings/conf. calls to receive any new instructions or processes required on regional basis. • Attend set up meeting with clients, to support in arranging documents with implementation team (SLA, SOP, Contract, CLA, Work Order…) • Reporting KPI, Daily reports to the customer and business analysis. • Handling the regional/Global customers offshore & onshore aligning with our offices offshore. • Deal directly with clients via telephone, electronically and face-to-face. • Develop new business opportunities through assigned existing customers & cross/up sell our products portfolio where applicable • Follow up on Customer Payments Dues. • Responsible for the delivery of services to clients in Electronics vertical as per service definitions and performance KPIs. • Conduct monthly/quarterly review visits to the customers assigned for business review & KPI measurements. • Provide superior customer service to our clients through total commitment to service quality and continual improvement. • Support in Data cleansing and completion of Data steward on system, Assist the Head of Sales& KAM administrating the sales teams activates. • Running some analysis reports from system to provide them to the senior management.

Customer Operation Senior AdminFull Time

• Job Details:-Working with sales team as a double layer for building a solid relationship -with existing clients and handling customer issues, inquiries and exceptional requests. - Managing portfolio of 46 accounts track the accounts’ balance with updates and alerts. - Since being customer oriented and focal point between client and ELTC GIG; this empowered me to follow up with other departments to ensure client requests are fulfilled and serve the client purpose, keep up the client satisfaction and attaining company portfolio. - Protecting clients and the company from a wide range of internal and external threats. - Communicating business relevant information and providing structured feedback to senior management. - Aligning extra customer needs with the re-insurer with quick response. -Following up the renewal contracts and collection invoices with customers Maintaining accurate reference documentation for internal management.