Emad Alaa

Line HR Officer

• Job Details:Serve as the primary HR representative at the project site, supporting over 200+ employees across labor, technician, and supervisory levels. Coordinate recruitment, onboarding, and induction of new hires in alignment with site manpower needs and project timelines. Liaise with pro team to process employment visas, medical tests, Emirates ID, and labor contracts in compliance with UAE labor regulations. Manage daily attendance, leave records, and overtime submissions; verify timesheets and coordinate with the payroll department for accurate processing. Handle employee relations matters, including conflict resolution, disciplinary procedures, and grievance redressal, while ensuring adherence to labor law and company policy. Maintain up-to-date employee records, personal files, and site HR documentation, ensuring audit readiness and data accuracy. Support site management in implementing HR policies, health and safety practices, and employee engagement activities. Participate in monthly HR reporting, including headcount updates, attrition analysis, and site HR metrics. Conduct toolbox talks and awareness sessions on HR policies, welfare benefits, and safety standards for site workers.

Senior Technical Support Specialist

• Job Details:Provided comprehensive technical support for MOHRE systems, including troubleshooting technical issues, assisting clients with system navigation, and ensuring data security and confidentiality while staying updated on the latest technical developments. Used ticketing systems to manage and process support actions and requests. Assisted clients with system navigation and usage, providing clear and concise instructions. Ensured data security and confidentiality by following best practices and adhering to data protection regulations. Managed more than 150 technical tickets on a daily basis. Provided comprehensive WPS support by resolving technical issues and offering practical solutions to ensure compliance with guidelines. Provided exceptional customer service and technical support to VIP clients, ensuring their satisfaction and compliance with UAE labour laws. Accurately validated technical ticket information, ensuring completeness and accuracy. Coordinated with higher-level teams to resolve escalated issues effectively. Assisted companies with navigating the Emiratization laws and regulations, ensuring adherence to compliance requirements. Offered guidance on labor accommodation management and compliance procedures, ensuring adherence to relevant regulations.