German Customer Service Represen...
Intelcia -
Sheikh Zayed, GizaJob Details
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Job Description
- Respond to customer inquiries and provide accurate information and assistance promptly.
- Handle customer complaints, troubleshoot problems, and provide suitable resolutions.
- Maintain a high level of professionalism and empathy while interacting with customers.
- Identify opportunities to upsell or cross-sell products or services based on customer needs.
- Keep accurate records of customer interactions and transactions.
- Collaborate with other team members and departments to resolve customer issues effectively.
- Stay updated on product knowledge and company policies to provide accurate information.
- Follow established procedures and guidelines to ensure consistency and quality in customer service.
- Meet or exceed individual and team performance targets and goals.
