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German / English Customer Servic...

Centro
Maadi, Cairo

German / English Customer Service Representative

Centro
Maadi, Cairo
Posted 1 month ago
19Applicants for5 open positions
  • 10Viewed
  • 5In Consideration
  • 3Not Selected

Job Details

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Job Description

  • Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.
  • Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.
  • Typically would not have sales goals/quotas.
  • Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
  • Work requires some judgment but is performed primarily according to standard procedures with close supervision
  • Provide responsive and competent customer support within a call center environment.
  • Ensure that all customer issues are resolved at the first instance.
  • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
  • Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
  • Deliver and exceed customer-specified service levels for handle time.
  • Learn, understand, retain and regularly update and demonstrate product/process knowledge.
  • Track, document and retrieve information in call tracking database.

Job Requirements

  • Excellent communication skills
  • Fluency in German
  • Excellent communication and presentation skills.
  •  Good to excellent English level

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