Job Details
Skills And Tools:
Job Description
Job Responsibilities & Requirement
Proficiency of language Must Have:
B2/C1 – German
B2 - English
GDS is good to have
Job Description:
● Suggest and modify suitable travel options that best suit the client’s needs.
● Engage in direct communication with the client through email, chat, and/or phone calls.
● Support our B2B customers in their business travels.
● Liaise with suppliers and partners to resolve booking issues.
● Maintain high satisfaction standards and aim to exceed customer expectations as much as
possible when managing bookings, queries, and requests.
● Address, preempt, and solve problems. You are an owner and should anticipate issues before
they arise.
Skills and Personality Traits:
● Proven ability to provide an excellent customer experience.
● Capable of seeing the big picture and understanding the interconnections between processes
and the impact of actions.
● Mindful and independent worker with a high level of self-awareness.
● Adept at applying critical thinking, especially when situations fall into grey areas.
● Highly empathetic and capable of understanding our customers' needs and wants.
● Independent and reliable - can be counted on to take ownership.
Job Requirements
Background:
● At least 1 years of experience in any customer service position covering multi-channel
operations in a contact center environment.
● Preferably, but not mandatory, a customer service background in hospitality, including hotels,
travel agencies, airlines, or offices. Any other customer service experience in a contact center
environment is acceptable.
● Excellent communication skills in Business English, both spoken and written.
● Proven experience in going above and beyond to provide amazing service that helps
customers, ideally within a client-facing role.
● Preferably, though not mandatory, a college/university Bachelor’s Degree.
● Computer literacy, including knowledge of word processing, typing, and cloud-based
applications.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
