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Customer Service Assistant

ARROW Electronics
Nasr City, Cairo

Customer Service Assistant

Nasr City, CairoPosted 1 month ago
58Applicants for1 open position
  • 4Viewed
  • 3In Consideration
  • 0Not Selected

Job Details

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Job Description

Job Summary

  • We are hiring a Customer Service Representative to manage customer queries and complaints, process orders, modifications, and escalate complaints across a number of communication channels.
  • The target is to ensure excellent service standards, respond efficiently to customer inquiries and implements service requirement that enables a customer to render the service and maintain high customer satisfaction.
  • A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face.
  • Apply the required configuration that enables the customer to render the services.
  • The best CSR is genuinely excited to help customers.
  • They’re patient, empathetic, and passionately communicative.
  • He/she can put themselves in their customers’ shoes and advocate for them when necessary.
  • Problem-solving also comes naturally; confident at troubleshooting and investigating available information is not sufficient to resolve customer complaints.


  • Apply the service configuration that enables the customer to render the services.
  • Take full responsibility for the dealing with relevant customer complaints, queries, and requests for information from the start to the end of the organization process; ensuring that both an appropriate and adequate investigation takes place in all cases.
  • Provide customer help, support, and technical issue resolution via E-Mail, phone, and online meetings.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Generate Sales Leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Provide training to customers in the use of system and applications.
  • Draft documentation as required.
  • Prepare daily, weekly, monthly statistical reports as appropriate.
  • Provide input to the development of relevant products under support. Recommend potential products or services by collecting customer information and analyzing customer needs.
  • Obtain general understanding of OS and application operations related to company offered services.
  • Contribute to team effort by accomplishing related results as needed
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Job Requirements


  • 4-year (or above) bachelor’s degree (or higher) in electrical engineering, marketing or customer support related studies.
  • A minimum of 1-3 years of proven customer support experience or experience as a client service representative with an in-depth understanding of the operations of a Customer Support Division
  • Excellent English Language skills; both spoken and written.
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively.
  • Able to work independently and efficiently to meet deadlines.
  • Able to promptly answer support related email, phone calls, and online meetings.
  • Self-motivated, detail-oriented and organized.
  • Experience with software and hardware issues.
  • Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

Language Skills:

  • Fluency in English is a must.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, and coworkers.

Reasoning Ability:

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

  • To perform this job successfully, an individual should have knowledge of; Database software; Internet software and Word Processing software

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