Job Purpose:

To deliver outstanding customer service to hotel and restaurant clients associated with Sun Pyramids Tours, by managing inquiries, solving problems effectively, and ensuring high levels of client satisfaction and loyalty.

• Validate all the written reviews & rating out the platforms.
• Service quality monitoring.
• Assist the quality supervisor implementing and developing quality criteria.
• Ensure customer complaints are attended in a prompt manner and satisfactory resolved in a direct way with the clients.
• Channeling customer feedback to the business on timely basis.
• Ensure service surveys are conducted timely.
• Analyzing customer satisfaction rates and adhere to customer care standards.
• Assisting quality supervisor in recommending adequate resolution for customer complaints.