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Job Description
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Lead and motivate a team of customer service representatives.
- Provide training and development opportunities to improve customer service skills.
- Monitor customer service performance and identify areas for improvement.
- Gather customer feedback and use it to drive improvements in service delivery.
Job Requirements
- 5-8 years of experience in the retail, FMCG, or hospitality industries is advantageous.
- Gather customer feedback and use it to drive improvements in service delivery.
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving skills.
- Ability to manage multiple tasks and prioritize effectively.
