Job Details
Skills And Tools:
Job Description
1. Answering incoming calls and addressing customer questions or concerns.
2. Providing information about products or services.
3. Making outbound calls to follow up on customer inquiries or resolve issues.
4. Resolving customer complaints or escalating them to the appropriate department.
5. Keeping accurate and detailed records of customer interactions.
6. Updating customer accounts or profiles with relevant information.
7. Communicating and coordinating with other team members or departments to resolve customer issues.
8. Handling customer transactions, such as placing orders or processing payments.
9. Providing feedback or suggestions to improve customer service processes or product offerings.
10. Monitoring social media channels for customer inquiries, comments, or feedback and responding promptly.
11. Engaging with customers or followers through comments, messages, or direct interactions.
12. Resolving customer complaints or issues raised on social media platforms.
13. Proactively seeking customer reviews or feedback and encouraging positive interactions.
Job Requirements
- Work experience as a Customer Service Trainer or similar role
- Experience in sales or customer service positions is a plus
- Knowledge of Learning Management Software (LMS)
- Familiarity with interactive learning activities
- Excellent communication and presentation skills
- BSc degree in Education, Human Resources or relevant field
- Additional certification in training is a plus
