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Job Description
As a Reservations Supervisor at Millennium Plaza Doha, you play a key role in supporting the reservations department by overseeing reservation operations and providing exceptional customer service. Your responsibilities include supervising reservation agents and ensuring efficient booking processes.Key Job Responsibilities:Supervise and lead the reservations team, including reservation agents and coordinators.Assist in implementing reservation strategies to optimize room revenue.Monitor and manage room inventory and availability across distribution channels.Ensure accurate and efficient booking processes for guests and travel partners.Collaborate with the Reservations Manager to drive room reservations and revenue.Utilize reservation management software and tools to manage bookings.Assist in analyzing booking trends, occupancy, and revenue reports.Train and mentor the reservation team in providing excellent customer service.Address reservation-related inquiries and concerns from guests and travel partners.Support group reservations and negotiate group rates when necessary.Assist in preparing reservation reports and performance metrics.Participate in reservation-related projects and initiatives.Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.Adhere to the company’s environmental, health, and safety procedures and policies.
