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Job Description
Utilize ticket tracking system to document all support incidents.
Participation with maintaining inventory of hardware, software and support assets.
Capability to self-motivate, work independently and taking ownership of job responsibilities.
Provide tier 1 and tier 2 IT support.
Enforces IT standards and educate employees about compliance issues.
Job Requirements
- Networking experience including a demonstrated understanding of VPN, LAN, WAN, and wireless.
- Demonstrated understanding of switches, routers, and other network hardware along with server virtualization technologies.
- Understanding of Ticketing systems, Spiceworks, landest, Manage engine and Os ticket
- Understanding protocols and services including IPv4, IPv6, TCP/IP, DNS and DHCP.
- Understanding of security practices including physical, internet, and wireless security.
- Strong understanding of user authentication, permissions, and encryption.
- At least 3 years of documented Helpdesk Team Lead Experience.
- Strong background in CCTV , Active board and projectors ,Microsoft Office , Microsoft Windows , Identify the required maintenance for the devices.
- Good English command of English language.
