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IT Help Desk team leader

Nozha Group
Obour City, Cairo

IT Help Desk team leader

Obour City, CairoPosted 2 months ago
157Applicants for2 open positions
  • 22Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description


Utilize ticket tracking system to document all support incidents.

Participation with maintaining inventory of hardware, software and support assets.

Capability to self-motivate, work independently and taking ownership of job responsibilities.

 Provide tier 1 and tier 2 IT support.

Enforces IT standards and educate employees about compliance issues.

Job Requirements

  •  Networking experience including a demonstrated understanding of VPN, LAN, WAN, and wireless.
  • Demonstrated understanding of switches, routers, and other network hardware along with server virtualization technologies.
  •  Understanding of Ticketing systems, Spiceworks, landest, Manage engine and Os ticket
  • Understanding protocols and services including IPv4, IPv6, TCP/IP, DNS and DHCP.
  •  Understanding of security practices including physical, internet, and wireless security.
  • Strong understanding of user authentication, permissions, and encryption.
  •  At least 3 years of documented Helpdesk Team Lead Experience.
  • Strong background in CCTV , Active board and projectors ,Microsoft Office , Microsoft Windows , Identify the required maintenance for the devices.
  • Good English command of English language.

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