Senior Electrical Engineer
6th of October, Giza
Senior Electrical Engineer
6th of October, Gizaposted 15 days ago111Applicants for1 open position
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- 0In Consideration
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Job Details
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Job Description
- Provide technical support and troubleshooting assistance for home appliances to customers and internal teams.
- Diagnose and resolve hardware and software issues related to household appliances efficiently.
- Document and track all support interactions, issues, and resolutions in the company’s ticketing system.
- Collaborate with product development and engineering teams to escalate and resolve complex technical problems.
- Deliver remote and on-site support as required, ensuring timely and effective solutions.
- Educate customers on the proper usage, maintenance, and features of home appliances.
- Conduct root cause analysis to identify recurring issues and recommend preventive measures.
- Assist in the installation, configuration, and testing of new appliances and components.
- Prepare technical reports and provide feedback to improve product quality and customer satisfaction.
- Stay updated on the latest technologies and advancements in the home appliances sector.
Job Requirements
- Bachelor’s degree in Engineering, Electrical
- male
- 3-9 years of experience in technical support, preferably within the home appliances or electronics industry.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent communication and interpersonal skills for effective customer interaction.
- Proficiency in using diagnostic tools and support software.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills with attention to detail and accuracy.
- Willingness to provide on-site support and travel as needed.
- Customer-focused mindset with a commitment to delivering high-quality service.
- very good English
