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Customer Care & Social Media Moderator

Full TimeRemotely during COVID-19
CHIC HOMZ - Sheikh Zayed, GizaPosted 12 days ago
154Applicants for3 open positions
  • 51Viewed
  • 8In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Respond to customer Inquiries on Social media, WhatsApp and Phone calls “both in Arabic & English”
  • Help customer with the best choices from the collection of items within the store
  • Place the order for customers upon need
  • Confirm orders ‘details placed by customers and send to the relevant vendors
  • Follow-up order delivery with the vendor ensuring all SLAs is met
  • Get client feedback upon order delivery
  • Share the progress reports daily and update the system with orders’ status

Job Requirements

We expect you to be:

  • Passionate to learn and gain new knowledge
  • Motivated person
  • Quick learner
  • Have high Multi-Tasking skills
  • Have high communication skills
  • Can handle aggressive customers, complaints, and VIP clients
  • Generate new orders and revenues

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