Customer Care Social Media Senio...
Cairo, Egypt
Customer Care Social Media Senior Advisor
Cairo, Egyptposted 10 hours ago7Applicants for1 open position
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Job Details
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Job Description
- Handle all customers inquiries, complaints or requests through social media channels (facebook, twitter, instagram, google plus...etc) to ensure customer satisfaction.
- Measure social media trends and interaction progress against the plan to prepare updates report to the top managers.
- Consolidate Customers complaints, requests, suggestions, inquiries...etc into one platform (social media magazine) to be presented to the top management.
- Interact with customers through social media channels to maintain long-term relationship.
Job Requirements
- Bachelor Degree in any discipline
- 6 months experience in customer Care ( Frontline - Back office) or Social media field is a plus.
- Rotational Shifts. ( Last shift for females is 9:00PM)
- 2 days off rotational.
- Transportation is provided to the nearest point.
- Medical and Social Insurance is provided.
- VPN Line (Internet and Minutes).
- Training is fully payed.
