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Job Description
Job Summary:
We are seeking a Senior Technical Support Specialist with a strong background in enterprise solutions, financial systems, and advanced SQL database management. The ideal candidate will also have hands-on experience in DevOps practices, release and deployment management, and ticketing systems, along with excellent English communication skills. This role plays a key part in ensuring system reliability, handling complex technical issues, and supporting business-critical applications.
Key Responsibilities:
- Provide Level 2 and 3 support for enterprise software and financial applications (ERP, core finance platforms, etc.).
- Analyze and resolve complex technical incidents, application errors, and data-related issues.
- Develop and optimize advanced SQL queries, stored procedures, and database jobs.
- Manage ticketing systems (e.g., Jira, ServiceNow, Freshdesk), ensuring timely response and accurate documentation.
- Coordinate with DevOps teams to handle deployments, system monitoring, infrastructure updates, and automation.
- Oversee release management for application updates and patches across development, staging, and production environments.
- Perform UAT support, version tracking, and manage go-live activities in coordination with QA and development teams.
- Maintain detailed technical documentation, including root cause analysis and system operation guides.
- Ensure clear, professional communication with internal teams, clients, and end-users in English.
- Identify recurring issues and propose long-term fixes and service improvements.
Job Requirements
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 4+ years of experience in technical support, preferably in financial or enterprise environments.
- Proficient in SQL Server or other relational databases (complex queries, performance tuning).
- Experience in DevOps tools such as Azure DevOps, Jenkins, Git, or Docker.
- Knowledge of CI/CD pipelines and application lifecycle management.
- Strong familiarity with ticketing and incident management systems.
- Solid understanding of system integration, APIs, and IT support best practices.
- Excellent spoken and written English; able to communicate technical issues clearly.
