HR Account Manager
Minds -
Nasr City, Cairo
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Job Description
- Serve as the primary point of contact for clients, maintaining strong, professional, and trust-based relationships
- Understand client goals and business challenges to identify opportunities for upselling, cross-selling, and account growth.
- Select and implement the most effective communication channels for each client (e.g., email, phone, video calls, in-person meetings, messaging platforms) to ensure efficient and personalized interaction.
- Translate client needs into clear, actionable tasks for internal departments such as sales, marketing, product development, and customer support.
- Coordinate with internal teams to ensure timely and accurate delivery of services and solutions.
- Monitor project progress and ensure client satisfaction throughout the process.
- Proactively propose tailored solutions and services that align with the client’s needs.
- Foster long-term client relationships to support retention and business growth
- Act as the main point of contact for outsourced employees, understanding their professional needs, concerns, and motivations.
- Regularly engage with employees to monitor job satisfaction, performance, and workplace well-being.
- Communicate employee feedback, concerns, and development needs to the client and internal HR department.
- Understand client requirements for invoicing and ensure all necessary attachments (e.g., timesheets, reports, approvals) are gathered and submitted accurately.
- Coordinate with the finance to prepare and send complete invoices within agreed timelines.
- Monitor invoice status and proactively address any client concerns or needs.
Job Requirements
Proven experience in HR or client relations.
Strong communication and relationship-building skills.
Skilled in adapting communication styles and methods to different client personalities and preferences
Organized, self-motivated, and capable of managing multiple client accounts.
Fluent English
