Communication and Coordination:

• Answering Phones and Emails: Handling incoming calls and emails from drivers, customers, and other stakeholders, providing information and directing inquiries appropriately.
• Communicating with Drivers: Relaying dispatch instructions, load details, route changes, delivery confirmations, and other necessary information to drivers via phone, radio, or electronic communication systems.
• Liaising with Brokers: Providing updates on shipment status, estimated delivery times, and addressing basic customer inquiries.
• Coordinating with Other Departments: Communicating with maintenance, safety, and accounting departments to ensure smooth operations.

Dispatch Support:

• Data Entry and Record Keeping: Accurately entering and updating information in dispatch software or spreadsheets, including driver availability, equipment status, load details, delivery times, and any issues encountered.
• Learning and Adhering to Company Policies and Procedures: Understanding and following established dispatch protocols and safety regulations.

Problem Solving and Issue Resolution:

• Troubleshooting Minor Issues: Addressing basic operational issues and escalating more complex problems to the dispatcher.

Administrative Tasks:

• Filing and Organizing Documents: Maintaining organized records of dispatch information, driver paperwork, and other relevant documents.