Job Details
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Job Description
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Job Requirements
Educational Background:
- Bachelor’s degree.
- Experience:
- 1-4 years of experience in account management, sales, or customer service, preferably within the real estate industry or online platforms.
- Proven experience in managing client relationships and meeting sales targets.
Industry Knowledge:
- Familiarity with the real estate market and online real estate platforms.
- Understanding of property listings, real estate marketing, and the digital marketplace.
Sales Skills: - Strong sales acumen with the ability to upsell and cross-sell services to clients.
- Experience in negotiating contracts and closing deals.
- Communication skills.
- interpersonal skills.
- Analytical skills.
- Client Relationship Management:
- Ability to build and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
- Proficient in managing a portfolio of clients, addressing their needs, and ensuring long-term engagement.