IT Help Desk

MigrationIT.com Damietta, Damietta

75
Applicants for
2 open positions
4
Viewed
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree
Vacancies:
2 open positions
Gender:
Males Only
About the Job
  • Serve as the first point of contact for end users seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLAN's, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
  • Determine the best solution based on the issue and details provided by end users
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update end user’s status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Perform timely workstation hardware and software upgrades as required
  • Diagnosing and solving hardware/software faults
  • Managing and troubleshooting any end user equipment printers, scanner and VC
Job Requirements
  • BSc/BA in IT, Computer Science or relevant field or equivalent years of hands on experience
  • Years of experience at least 3 years
  • Above average knowledge of networking protocols, especially TCP/IP.
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Males Only

Having a Certificate in

  • CompTIA A+
  • ITIL Foundation.
  • Microsoft Certified Solutions Associate on Windows 10.
  • Excellent communication skills
  • End user-oriented and cool-tempered
About this Company

In today’s hyperconnected world, organizations are challenged in more ways than ever to stay ahead of the curve. This comprehensive set of service is designed to fit your unique IT needs leading to enhanced productivity and streamlining your workflows. With our end-to-end... (More)

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