Operation Contact Center Supervi...
Maadi, Cairo
Operation Contact Center Supervisor
Maadi, CairoPosted 1 month ago54Applicants for3 open positions
- 3Viewed
- 0In Consideration
- 3Not Selected
Job Details
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Job Description
- Assist in the formulation of targets for individuals and teams
- Hire and onboard new employees
- Answer questions from staff and provide guidance and feedback
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Ensure adherence to policies for attendance and established procedures, etc.
- Keep management informed on issues and problems
- Prepare monthly/annual results and performance reports
Job Requirements
- Proven experience of 3+ years as a call center supervisor or similar supervisory position
- Experience in customer service is essential
- Proficient in English B2-C1.
- Working knowledge of MS Office
- Knowledge of performance evaluation procedures
- Outstanding communication and negotiation abilities
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure
- High school diploma
