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Job Description
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
Job Requirements
- FMCG Experience is a Must
- Proven experience as a Tele sales Supervisor or in a similar sales management role FMCG experience is a must.
- Strong knowledge of tele sales techniques and CRM software.
- Excellent leadership and team management skills.
- Ability to analyze sales data and derive actionable insights.
- Exceptional communication and interpersonal skills.
- Familiarity with budgeting, accounting, and financial reporting.
- A results-driven mindset with a focus on achieving sales goals.
- Bachelor’s degree in business, marketing, or a related field is preferred.
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