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Job Description
- Responsible to work on L2/L3 tickets and provide solution with timely closure
- Responsible to categorize the tickets based on the priority and meet the required SLAs
- Capabilities and responsibilities of the talent involved in providing support and Levels of incident or request treatment related to priority, urgency, escalation treatment and service level agreements (SLAs)
- Proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities
- Create clear and concise Knowledge documents and ensure maintenance of the same
Job Requirements
- Bachelor's degree of Engineering or Computer Science.
- 3+ years of experience in production support / application administrator in any technology
- 2+ years of experience in Python, Javascript, Java, PHP, Angular software development; experience with AngularJS and Python web frameworks (Django, Flask) a plus
- 2+ years of experience Experience with relational databases (MySQL, SQLite, PostgreSQL) and NoSQL databases (MongoDB, Redis, Cassandra)
- Working familiarity with semi-structured data (JSON, XML including XPath)
- Strong Linux skills
- Basic understanding of network engineering
- Prepare of low-level design, high level design, test plan and results delivered from offshore
- Ensure close working relationship with Functional and development teams
