Telecommunication Support Engine...

-
Maadi, Cairo

Telecommunication Support Engineer Senior Supervisor

-
Maadi, CairoPosted 1 month ago

18Applicants for1 open position

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Supervise the Communication support in the performance of their duties and the general execution of the day-to-day activities.
Assist the Voice & Data Teams.
Utilize the trouble ticketing system to reflect the status of all the pending/resolved complaints.
Escalate unsolved problems according to the escalation procedures.
Define routine checks and backups.
Prepare regular reports regarding the PBX and the data network performance.
Responsible for the maintenance and upgrades of the NMSs (network management system).
Send Incident Notification reports to different depts. before the planned outage.
On-call in case of emergency.
Plan shift schedule.
Review the opened trouble tickets and ensure that all requests are coordinated, monitored, logged, and resolved appropriately
Ensure that the operation of the NOC meets customer SLA requirements
Study system enhancement, integration, analysis, design, etc.)
Receive inquiries from different teams regarding current or planned projects and take appropriate action to resolve problems or plan for upgrades.
Takes appropriate action to resolve problems or plan for upgrades upon inquiries Received from different teams regarding current or planned projects.
Expert in Cisco UCCE Or Avaya Call Center Elite
Ability to lead a team

A Bachelor's degree in communications major Or related field.
at least 5 Years of hands-on experience on VOIP systems, UCCE, VG, CUBE, and AVAYA.
Languages: Very good English (Oral/written).
Preferably certified in Cisco, AVAYA, Genesys SQL, and operating systems.