Customer Support Representative
Heliopolis, Cairoposted 2 years ago37Applicants for8 open positions
- 22Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
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Job Description
- Develop digital and print educational material (e.g. videos and manuals)
- Organize classroom-style seminars about product features and sales techniques
- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
- Identify individual and team skills gaps
- Schedule regular training sessions (e.g. monthly or quarterly)
- Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
- Coordinate mentorship programs for new customer service representatives
- Assess the impact of each educational course on staff performance and client satisfaction
- Maintain updated records of training curricula and material
Job Requirements
Need an English speakers B2 &C1
Rational shift and fixed shift
Females w males
Cs experience min. 6 months
Grads only
